Refund, Return, and Lost/Stolen Package Policy
Eligible Refunds
You may be eligible for a refund or partial refund under the following conditions:
- Your order has not yet shipped.
- Your lab work has not yet been processed.
Refund Fees
- All approved refunds are subject to a 25% processing fee to cover administrative and service-related costs.
- If a licensed provider has reviewed and approved your order, a $15 provider fee is non-refundable—even if the medication has not yet shipped.
- Refunds will be issued to your original payment method within 5–10 business days after approval.
Non-Refundable Items
- Once lab work has been processed, the service is non-refundable.
- Shipped medications or lab kits are non-refundable to ensure product safety and compliance.
How to Request a Refund
To request a refund, email us at support@algorx.ai with your full name, order number, and reason for the request.
Our team will review and respond within 2–3 business days.
Lost or Stolen Packages
AlgoRx is not responsible for packages marked as “Delivered” by the carrier.
If your tracking shows a delivery but you can’t locate the package:
- Check common delivery areas (porch, mailbox, neighbors, front desk, etc.)
- Contact the shipping carrier to file a claim.
- Notify our team at support@algorx.ai and we’ll assist where possible.
We are unable to provide refunds or replacements for packages confirmed as delivered by the shipping provider.
Damaged or Defective Products
Per the policies of our partnered pharmacies, any product that arrives damaged or defective must be reported within 5 days of the delivery date (as indicated by the tracking information).
To submit a report, please contact support@algorx.ai and include clear photos of the damage, the packaging, and the product.
These requirements are set and enforced by the dispensing pharmacy. As a platform coordinating care and fulfillment, AlgoRx is unable to override pharmacy policies regarding damage claims, replacements, or refunds submitted outside of this reporting window.
Returns
Due to safety and compliance regulations, we do not accept returns on lab kits or medications—whether opened or unopened.